FAQ

Payment

  • What payment methods do you accept?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Shop Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Shop Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

 

We also accept Sezzle and Afterpay

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.yourstorename.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customersupport@closetfullofwax.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. 

If you  want to cancel your order for any reason will have a 25% fee plus 3% paypal fees that are not refundable deducted from order amount

 

If custom orders are canceled a 40% fee will be deducted from order amount.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to Five days, depending on USPS Delivery times. Shipping to countries outside of the U.S. may take up to 30 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide. 

How much is shipping?

Shipping costs $9.50 within the U.S

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?

Can I return or exchange an item?

We are happy to exchange your in stock items if you don't like the scent! Please contact us and ship it back within 2 weeks of receiving. We must receive it back undamaged or used, you will be responsible for all shipping costs.

All custom made or special request items are not eligible. 

Misc

  • Do you sell gift cards?

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $25, $50, $75 or $100.